A lady has claimed she was kicked off a flight for sweating.
Helen Taylor, from Durham within the UK, was traveling to Rome together with her husband for a mini getaway when she was told she was “unfit” to fly.
The pair had spent $3,500 on the trip and were on account of fly out on October 2 from Newcastle International Airport with none issues, but things took an unexpected turn when Ms. Taylor returned from the bathroom just before boarding.
The 56-year-old, who’s currently going through menopause and has type 2 diabetes, said she was just eager to go to the toilet and was told it was “no problem.”
But when she got here out, she began to sweat and feel somewhat dizzy.
“The air stewardess saw and asked, ‘Are you alright?’ and I said, ‘I’m perfectly wonderful, I had just eaten after not eating all day and I actually have type 2 diabetes, so it’s just my blood sugars releveling,” she told local publication Chronicle Live.
“All I would like is to take a seat down and have a drink of water and I shall be perfectly wonderful.”
Ms. Taylor told the flight attendant she was also going through menopause which makes her sweat, adding that two minutes later she was “right as rain”.
Nonetheless, the flight attendant allegedly told Ms. Taylor she needed to have a medical examination and about 10 minutes later she was told she couldn’t fly because she was a “flight risk.”
Ms. Taylor also claimed the captain assessed her and thought she looked fit to fly, regardless that he approved of his crew guiding her off the flight.
Ms. Taylor described the ordeal as “ridiculous,” saying how they were treated was “absolutely insane”.
She said on their way out they’d to return their duty-free purchases and undergo questioning by border control, before collecting their bags and getting an Uber home.
A Jet2 spokesperson told Chronicle Live that after liaising with independent medical aviation specialists, “our crew took this decision because the health, wellbeing and safety of our customers is at all times our first priority”.
“Nonetheless, after investigating further as a matter of absolute priority, we have now been in contact with Ms. Taylor to apologize and to refund her holiday as a gesture of goodwill,” the spokesperson added.
Ms. Taylor slammed the airline, saying cabin crew mustn’t have been in a position to make such a call.
“They were making a call on unsubstantiated evidence because they weren’t doctors,” she told Chronicle Live.
“They didn’t provide any medical or mobility assistance getting off the plane, on the tarmac, or going through the airport. Or any assistance with the baggage. And that is once they said I’m unfit to fly.”
News.com.au has contacted Jet2 for comment.