Allen J. Schaben | Los Angeles Times | Getty Images
Like hurricanes, blizzards or wildfires, Taylor Swift is now prompting an airline to waive ticket-change fees.
The popstar said she was postponing a show in Argentina’s capital scheduled for Friday until Sunday due to heavy rain, writing on X, the platform formerly called Twitter: “because of the weather being so truly chaotic it might be unsafe to attempt to placed on this concert.”
The Chile account of LATAM Airlines, the most important carrier in South America, reached out to customers on X: “#AttentionSwifties: we all know your planes modified so starting today we’re updating our flexibility policy for those with flights from Buenos Aires” for Saturday or Sunday.
The Chie-based carrier said it’s waiving each ticket-change fees and differences in fare if travelers can fly anytime until Nov. 17 after Swift’s show at Argentina’s largest stadium was postponed.
Some customers complained to LATAM on social media, nevertheless, that they were having trouble finding seats and that the carrier told them concerning the waiver too late. The airline didn’t immediately comment on whether it’s adding additional flights.
Airlines routinely add extra flights for events like high-profile concert events, conferences like CES, or sports.
But a change fee waiver when a concert is canceled or is postponed may be very unusual, industry executives told CNBC, and can be an indication of how much her tour drives bookings. While it is perhaps a latest era for airline waivers, The Eras Tour has impacted other industries like hotels.