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Home Technology

Why store self-checkout kiosks have mirrors

INBV News by INBV News
October 9, 2023
in Technology
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Why store self-checkout kiosks have mirrors
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They’re not so you’ll be able to “check yourself out.”

Amid the increasing variety of self-service check-out stations cropping up at grocery stores and other vendors, firms have devised a singular measure to discourage potential shoplifters — mirrors.

The tactic was first detailed in a Mashable article last 12 months but has gone viral recently amid an uptick in thefts affecting grocery stores nationwide.

Initially assumed it was used to make sure shoppers look good before testing, these reflective devices are literally there to make prospective pilferers feel guilty.

This might sound ineffective on its face as robbers would presumably just steal with nobody monitoring their actions.

Nevertheless, mirrors are been psychologically proven to make people feel guilty (no word as as to whether they’re effective at facilitating “guilt tipping” as well).

As grocery stores and other vendors turn into increasingly automated, firms are implementing mirrors at self-checkout kiosks to discourage potential shoplifters by making them reflect on the crime before they commit it.
Getty Images
In keeping with a 1976 study, being around mirrors makes people “behave in accordance with social desirability.”
Getty Images

In keeping with a 1976 study published within the journal “Letters on Behavioral Evolutionary Science,” people who find themselves in a “self-aware” situation corresponding to in front of a mirror are less likely to interact in “antinormative behavior” like stealing or cheating than those that usually are not.

When participants were subjected to mirrors, their “private self-awareness was activated” and influenced “decision-making” despite the shortage of social cues.

“These results suggest that socially desirable behavior is influenced by mirrors,” they write.

Nevertheless, the study authors admit that the mechanism behind self-awareness’ effect on behavior will not be well understood — perhaps the mirror makes people “reflect” on the crime before even committing it.

Grocery stores haven’t addressed the phenomenon.
Getty Images

Psychology Today postulated that mirrors “allowed people literally to look at over themselves” and subsequently “made them more more likely to behave in a more upright way.”

Grocery stores have, perhaps understandably, never actually addressed the mirror measure, presumably to refrain from tipping off potential shoplifters.

Usually, experts argue that mirrors aren’t enough to forestall shoplifting at self-checkouts, that are notoriously prone to theft resulting from the shortage of personnel.

Scams have included weighing meat as fruit, and even scanning bootleg barcodes attached to people’s wrists before walking out sans paying, Tellermate reported.

“For those who had a retail store where 50% of transactions were through self-checkout, losses can be 77% higher than average,” declared Adrian Beck, a professor emeritus on the University of Leicester within the UK who makes a speciality of retail losses.

“These results suggest that socially desirable behavior is influenced by mirrors,” study authors write in a 1976 paper.
Getty Images

Theft isn’t the one problem plaguing the self-checkout sector.

Studies show that these automated kiosks make people lonelier and fewer empathetic resulting from the shortage of human interaction while one lawyer warns that stores use them to border innocent patrons for stealing.

Some have even accused self-checkouts of “stealing” from customers via “guilt tipping,” aka giving customers the choice to depart as much as a 25% gratuity for servicing themselves.

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They’re not so you’ll be able to “check yourself out.”

Amid the increasing variety of self-service check-out stations cropping up at grocery stores and other vendors, firms have devised a singular measure to discourage potential shoplifters — mirrors.

The tactic was first detailed in a Mashable article last 12 months but has gone viral recently amid an uptick in thefts affecting grocery stores nationwide.

Initially assumed it was used to make sure shoppers look good before testing, these reflective devices are literally there to make prospective pilferers feel guilty.

This might sound ineffective on its face as robbers would presumably just steal with nobody monitoring their actions.

Nevertheless, mirrors are been psychologically proven to make people feel guilty (no word as as to whether they’re effective at facilitating “guilt tipping” as well).

As grocery stores and other vendors turn into increasingly automated, firms are implementing mirrors at self-checkout kiosks to discourage potential shoplifters by making them reflect on the crime before they commit it.
Getty Images
In keeping with a 1976 study, being around mirrors makes people “behave in accordance with social desirability.”
Getty Images

In keeping with a 1976 study published within the journal “Letters on Behavioral Evolutionary Science,” people who find themselves in a “self-aware” situation corresponding to in front of a mirror are less likely to interact in “antinormative behavior” like stealing or cheating than those that usually are not.

When participants were subjected to mirrors, their “private self-awareness was activated” and influenced “decision-making” despite the shortage of social cues.

“These results suggest that socially desirable behavior is influenced by mirrors,” they write.

Nevertheless, the study authors admit that the mechanism behind self-awareness’ effect on behavior will not be well understood — perhaps the mirror makes people “reflect” on the crime before even committing it.

Grocery stores haven’t addressed the phenomenon.
Getty Images

Psychology Today postulated that mirrors “allowed people literally to look at over themselves” and subsequently “made them more more likely to behave in a more upright way.”

Grocery stores have, perhaps understandably, never actually addressed the mirror measure, presumably to refrain from tipping off potential shoplifters.

Usually, experts argue that mirrors aren’t enough to forestall shoplifting at self-checkouts, that are notoriously prone to theft resulting from the shortage of personnel.

Scams have included weighing meat as fruit, and even scanning bootleg barcodes attached to people’s wrists before walking out sans paying, Tellermate reported.

“For those who had a retail store where 50% of transactions were through self-checkout, losses can be 77% higher than average,” declared Adrian Beck, a professor emeritus on the University of Leicester within the UK who makes a speciality of retail losses.

“These results suggest that socially desirable behavior is influenced by mirrors,” study authors write in a 1976 paper.
Getty Images

Theft isn’t the one problem plaguing the self-checkout sector.

Studies show that these automated kiosks make people lonelier and fewer empathetic resulting from the shortage of human interaction while one lawyer warns that stores use them to border innocent patrons for stealing.

Some have even accused self-checkouts of “stealing” from customers via “guilt tipping,” aka giving customers the choice to depart as much as a 25% gratuity for servicing themselves.

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