Velib bicycles are parked in front of the the U.S. computer and micro-computing company headquarters Microsoft on January 25, 2023 in Issy-les-Moulineaux, France.
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Microsoft‘s speech recognition subsidiary Nuance Communications on Monday announced Dragon Ambient eXperience (DAX) Express, a clinical notes application for health-care staff powered by artificial intelligence.
DAX Express goals to assist reduce clinicians’ administrative burdens by robotically generating a draft of a clinical note inside seconds after a patient visit. The technology is powered by a mixture of ambient A.I., which forms insights from unstructured data like conversations, and OpenAI’s newest model, GPT-4.
Diana Nole, the manager VP of Nuance’s healthcare division, told CNBC that the corporate desires to see physicians “get back to the enjoyment of drugs” so that they can handle more patients.
“Our ultimate goal is to cut back this cognitive burden, to cut back the period of time that they really must spend on these administrative tasks,” she said.
Microsoft acquired Nuance for around $16 billion in 2021. The corporate derives revenue by selling tools for recognizing and transcribing speech during doctor office visits, customer-service calls, and voicemails.
DAX Express complements other existing services that Nuance already has available on the market.
Nole said the technology will probably be enabled through Nuance’s Dragon Medical One speech recognition application, which is utilized by greater than 550,000 physicians. Dragon Medical One is a cloud-based workflow assistant that physicians can operate using their voices, allowing them to navigate clinical systems and access patient information quickly, Clinical notes generated by DAX Express will appear within the Dragon Medical One desktop.
DAX Express also builds on the unique DAX application that Nuance launched in 2020. DAX converts verbal patient visits into clinical notes, and it sends them through a human review process to make sure they’re accurate and high-quality. The notes appear within the medical record inside 4 hours after the appointment.
DAX Express, in contrast, generates clinical notes inside seconds in order that physicians can review automated summaries of their patient visits immediately.
“We consider that physicians, clinicians are going to want a mixture of all of those because every specialty is different, every patient encounter is different. And you would like to have efficient tools for all of those various varieties of visits,” Nole said.
Nuance didn’t provide CNBC with specifics about the fee of those applications. The corporate said the value of Nuance’s technology varies based on the variety of users and the scale of a specific health system.
DAX Express will initially be available in a personal preview capability this summer. Nole said Nuance doesn’t know when the technology will probably be more widely available, as it is going to rely on the feedback the corporate receives from its first users.
Patient information is especially sensitive and controlled under HIPAA and other laws. Alysa Taylor, a company vp within the Azure group at Microsoft, told CNBC that DAX Express adheres to the core principles of Microsoft’s responsible A.I. framework, which guides all A.I. investments the corporate, in addition to additional safety measures that Nuance has in place. Nuance has strict data agreements with its customers, and the information is fully encrypted and runs in HIPAA-compliant environments.
Nole added that though the A.I. will help physicians and clinicians perform the executive legwork, professionals are still involved every step of the way in which. Physicians could make edits to the notes that DAX Express generates, and so they log off on them before they’re entered right into a patient’s electronic health record.
She said, ultimately, using DAX Express will help improve each the patient experience and the physician experience.
“The physician and the patient can just face each other, they’ll communicate directly,” Nole said. “The patient feels listened to. It’s a really trusted experience.”