This Airbnb was more air and fewer B&B.
A girl said her relations were left devastated after they arrived at a house they booked on Airbnb, only to find it was under construction.
Renee Menzies took to TikTok last Wednesday, saying her sister and 11 other relatives traveled to the Australian resort town of Byron Bay to remain on the Airbnb for a marriage, but were left stranded after realizing the listing was a scam.
Menzies slammed the holiday rental company for leaving her family within the lurch and for failing to quickly refund them the cash that was forked out on the fraudulent lodgings.
“My family turned as much as this today,” the ticked-off TikTokker griped in her viral video, which has clocked up greater than 230,000 views. “A totally vacant home, in the midst of an enormous renovation.”
Menzies’ clip featured footage which showed the house didn’t have any flooring and was awaiting the installation of a latest oven and refrigerator. The partitions of the property were also partially painted.
In her caption, Menzies directed her ire at Airbnb, writing, “No warning, and after they rang you for provide help to accused them of lying, wouldn’t help find some place else to remain and wouldn’t provide them a refund.”
“You left 12 people and three kids under 3 literally standing on the side of the road,” she further raged.
The clip quickly clocked up tons of of 1000’s of views — but Menzies claimed the corporate didn’t adequately address her family’s concerns.
The next day she posted one other clip, by which she declared, “Hey @airbnb still no communication from you after our family turned as much as this yesterday. Left stranded on the side of the road, literally, with 3 toddlers and nowhere to go.”
Menzies continued to post videos about her family’s ordeal on TikTok, saying it took days for the family to be refunded. They were eventually also reimbursed for money they were forced to fork out on alternative accommodation.
Menzies claims her viral TikToks forced the corporate to concentrate to her complaints.
The Post has contacted Airbnb for comment.
The holiday rental provided an announcement to Newsweek about Menzie’s messed-up videos.
“We were upset to study this experience and have fully refunded the guest and provided rebooking assistance,” it stated. “We now have taken appropriate motion on the Host while we investigate further and reached out to the guest to offer further support. Within the rare event something isn’t as expected on arrival for a stay, our Community Support team is readily available 24/7 to assist.
Aibnb added, “Our team could be very much focused on ensuring each stay is a positive experience for guests, Hosts and the broader community. That’s why this 12 months we introduced AirCover for guests, probably the most comprehensive protection in travel, included at no cost with every stay.”
