A lady on board a Norwegian Cruise Line ship gave the corporate an icy review after they modified the route of the trip and didn’t tell passengers until after the cruise began, she claimed.
Helen Midler, who posted a video detailing the ordeal to TikTok, said that her cruise onboard the Norwegian Star was meant to go from South America to Antarctica, but that they modified the trip description to “round-trip of South America.”
The Post reached out to Midler for comment.
“Our ship will not be going to Antarctica,” she said in a video that has garnered over 3 million views since being posted five days ago.
“They secretly modified the name of this cruise yesterday on the app,” she continued within the video as she showed a screenshot of the trip’s latest description.
She said she spoke to someone at the client service desk who told her that the cruise’s head office in Miami made the choice before the cruise departed. She said customer support told her the change was attributable to “operational reasons.”
“They refused to elucidate what those operational reasons are. We comprehend it’s not weather,” she exclaimed.
She said everyone on board the ship was “offended” and that a crowd of individuals showed as much as complain to customer support but that the service desk refused to acknowledge them.
“They sent a security officer out to calm us down but we just refuse to be told, ‘Sorry we’re not going and we’re not gonna provide you with reasons.’”
She said that she and others feel as if they’re being “cheated and scammed.“
She said that folks on board the cruise “paid lots of money” to go to Antarctica, to not cruise around South America. She told people to not take a Norwegian Cruise because she and others are being treated with “disdain.”
A spokesperson from Norwegian Cruise Lines provided The Post with the next statement: “We’re committed to providing exceptional vacation experiences, each aboard our ships and by taking our guests to among the most sought-out destinations world wide.”
“While we try to keep up original itineraries as much as possible, at times modifications are made to optimize the itinerary or to accommodate certain circumstances. To boost the guest experience, the ship’s current itinerary was revised to permit more time for guests to explore Stanley, Falkland Islands. As such, the cruise by Paradise Bay, Antarctica was replaced with a cruise by Admiralty Bay, Antarctica,” their statement continued.
Admiralty Bay is 200 miles north of Paradise Bay near the mainland where the ship was originally attempting to go.
“As well as, attributable to a recent regulatory requirement in the realm, the ship is working at a reduced speed, also impacting its original itinerary,” a rep from the cruise line told ABC.
Midler posted a series of video updates to her TikTok page. Sooner or later ago, she posted a video from Elephant Island, an Antarctic Island, that was on the unique itinerary. She said the stop is being made more of a focus on their trip than it was originally alleged to be because “we didn’t get to go to the Antarctica Mainland area which is what probably 2 and a half thousand people on this ship have paid to do.”
“We’re all still devastated,” she added.
Some commenters below her video supported her outrage.
“I’m so sorry. That isn’t right in any respect. I might try your bank or bank card company for monetary adjustment. Absolutely different cruise you received,” one person said.
“I could be furious. Antartica is a dream of mine,” said one other.
Other commenters said that these items occur and he or she should attempt to make one of the best of the situation.
“Cruise lines litterally have the disclaimer that the itinerary might be modified. just enjoy what you get, the remainder of the world is ravenous or being bombed and dying. perspective,” someone wrote.
“Cruise Lines have the appropriate to alter destinations for various reasons! Read what you signed!!! Be grateful they’re searching for you!” one other added.
