Hawaiian Airlines is days into implementing a brand new “no-show” policy that would potentially cause travelers to lose out on money.
The airline put the policy in place last Thursday for individuals who have a confirmed reservation but don’t board their ticketed flight. “We’ll cancel your flight reservation and all continuing and return flights,” Hawaiian Airlines said in an announcement published on their website.
Moreover, no-show guests is not going to give you the chance to make use of the cash or miles spent on non-refundable fares as credit towards a future flight.
To stop people from forfeiting all fares related to nonrefundable tickets, the airline reminds those who they will adjust their reservations online or by contacting its reservations department by calling 1-800-367-5320.
The airline says on their website that they understand that “life happens,” and people who are already on the airport but miss their flight could have options and are told to contact an airport customer support agent on the kiosks or check-in counter for help.
The brand new policy applies to all non-refundable tickets purchased within the U.S., with no exemptions for HawaiianMiles or Mileage Plan Elite members.
“Changes and cancellations on refundable tickets are based on the fare agreement for those tickets on the time of ticketing. Please review your fare rules,” Hawaiian Airlines said.
Hawaiian Airlines was acquired by Alaska Airlines in September 2024. The 2 airlines have now adopted a single policy addressing no-show passengers, a spokesperson told FOX Business via email.
“By aligning to a single, industry-standard policy, we will offer our guests a more consistent travel experience to guests booked on flights across our combined global network,” a press release said.
