A Recent Jersey woman who intended to go to Florida claims that a gate change caused her to go to Jamaica as a substitute of Jacksonville.
Gloucester County resident Beverly Ellis-Hebard told WPVI that she recurrently flies from Philadelphia to her second home in Jacksonville.
She arrived at a gate for her November 6 flight that read “PHL to JAX”.
“I fly once every six weeks. I picked Frontier flights because we flew so often,” she explained.
Ellis-Hebard asked a gate agent if she could quickly use the restroom.
When she got here back, the flight was almost fully boarded and she or he was rushed onto the plane.
“[The gate agent] said, ‘Come on, come on. Give me your boarding pass.’ I might say I took about ten steps, and she or he said, ‘Are you Beverly Ellis-Hebard?”‘ the Recent Jersey resident explained. “I said, ‘You simply had my boarding pass. You simply checked me in. Yes!’ She said, ‘All right, go! Go.’”
Once she was on the plane, the flight crew told Ellis-Hebard that the Jacksonville flight had a gate change and that their plane was en path to Jamaica.
“I laughed. I said ‘I might like to be going there but I even have a beach where I live,’” Ellis-Hebard recalled. “[The flight attendant] said, ‘Take a look at me. This plane goes to Jamaica.’ And I knew by the look on her face she wasn’t joking.”
With no passport, Ellis-Hebard was unable to go away the plane once it landed.
She remained within the jetway, which she says is taken into account U.S. soil.
The flight crew stayed along with her until her flight to Philadelphia took off several hours later.
Ellis-Hebard said that the flight mishap was not the one misfortune she experienced on the trip.
When she put her personal travel bag in the bags sizer, she scraped her arm.
“I put it in and after I went to take it out my arm right here got all scraped up. I used to be bleeding,” the traveler explained.
“We sincerely regret that the shopper was capable of board the unsuitable flight and have prolonged our apologies,” a Frontier Airlines spokesperson said. “Now we have provided her with a refund and compensation in addition to addressed the matter with airport personnel.”
