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Amazon to bring palm-scanning tech Amazon One to NYU Langone Health

INBV News by INBV News
March 3, 2025
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Amazon to bring palm-scanning tech Amazon One to NYU Langone Health
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Amazon is bringing its palm-scanning payment system to a Whole Foods store in Seattle, the primary of many planned future locations to roll out the technology.

Amazon

Patients at NYU Langone Health facilities will soon have the option to ascertain in for appointments using Amazon’s palm-scanning technology, the corporate announced Monday.

The contactless service, called Amazon One, can discover patients “securely and quickly,” in line with a release. NYU Langone said the technology will help it speed up sign-ins, alleviate administrative strain on staff, and reduce errors and wait times.  

For a health system that handles greater than 10 million patient visits annually, every minute counts. With Amazon One, NYU Langone anticipates it’s going to have the option to chop the time patients spend at their front desks from about two to 3 minutes to lower than a minute, Andrew Rubin, NYU Langone senior vice chairman of clinical affairs, told CNBC. 

“That is each a positive experience for the patient to have the option to truly get in faster, and requires less work on our part having to authenticate who the patient is,” Rubin said.

Amazon is not going to store or access any of patients’ health data or personal information beyond their palm prints, NYU Langone said. Participation is voluntary, and patients can opt out at any time. 

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NYU Langone operates six hospitals and greater than 320 outpatient facilities, and it’s the primary health-care organization to ever deploy Amazon One. The collaboration has been about nine months within the making, said Nader Mherabi, NYU Langone’s chief digital and data officer.

Amazon said it plans to explore additional applications for Amazon One inside health care in the longer term, reminiscent of credentialing for access to high-security areas and shared computer systems. 

The corporate introduced Amazon One at its Go cashierless stores in 2020, and it rolled out to all Whole Foods Market locations in 2023. NYU Langone might be the most important third-party deployment of Amazon One up to now.

The service might be available at NYU Langone sites within the Latest York metro area starting next week, and it’s going to expand to other locations this 12 months. 

Amazon and NYU Langone didn’t disclose terms of the deal.

– CNBC’s Annie Palmer contributed to this report.

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