A Jetstar passenger has finally been refunded $4,500 after a staffer made an error when going to charge her a $45 fee to ascertain in an additional bag.
Jannine Meyers was flying from Auckland to Christchurch in Recent Zealand on September 15 when she had an additional bag she needed to ascertain in.
Nevertheless, as an alternative of being charged only a $45 fee, when she handed over her bank card to a staffer, it was by accident processed as $4,500.
Meyers was made aware of the error just before boarding the flight from Auckland Airport.
She was told she would see the cash repaid into her account inside 10 to fifteen business days, nonetheless it took almost one month.
“We sincerely apologize to Jannine for the delay in refunding her money,” a Jetstar spokesperson told news.com.au.
“Our finance team processed the reimbursement earlier this week and as a gesture of goodwill, we offered her a travel voucher.”
Meyers said that because she and her father were about to board the flight, she could only take it in good faith that she could be refunded the cash, as no proof of a refund request, akin to a receipt, had been provided.
“By this time my father and I needed to go to the boarding gate and all we could do was simply have faith that that they had successfully processed the refund; nonetheless, my gut instinct told me otherwise,” she told Stuff.co.nz.
She said what followed was a “comedy of errors.”
Meyers explained that when she didn’t receive the refund after 15 days, she called Jetstar customer support only to be told in a “patronizing” way, to be patient.
She also claimed during one call she was told the case had been closed with no refund owing and that she needed to supply a screenshot of her bank card statement to prove otherwise.
“It was a particularly frustrating experience. A $4,455 discrepancy isn’t any small error,” she told Stuff.co.nz.
She believes had she not kept calling the airline, she would never have been refunded.
“I would like to avoid traveling with Jetstar,” Meyers told the publication.
A Jetstar passenger has finally been refunded $4,500 after a staffer made an error when going to charge her a $45 fee to ascertain in an additional bag.
Jannine Meyers was flying from Auckland to Christchurch in Recent Zealand on September 15 when she had an additional bag she needed to ascertain in.
Nevertheless, as an alternative of being charged only a $45 fee, when she handed over her bank card to a staffer, it was by accident processed as $4,500.
Meyers was made aware of the error just before boarding the flight from Auckland Airport.
She was told she would see the cash repaid into her account inside 10 to fifteen business days, nonetheless it took almost one month.
“We sincerely apologize to Jannine for the delay in refunding her money,” a Jetstar spokesperson told news.com.au.
“Our finance team processed the reimbursement earlier this week and as a gesture of goodwill, we offered her a travel voucher.”
Meyers said that because she and her father were about to board the flight, she could only take it in good faith that she could be refunded the cash, as no proof of a refund request, akin to a receipt, had been provided.
“By this time my father and I needed to go to the boarding gate and all we could do was simply have faith that that they had successfully processed the refund; nonetheless, my gut instinct told me otherwise,” she told Stuff.co.nz.
She said what followed was a “comedy of errors.”
Meyers explained that when she didn’t receive the refund after 15 days, she called Jetstar customer support only to be told in a “patronizing” way, to be patient.
She also claimed during one call she was told the case had been closed with no refund owing and that she needed to supply a screenshot of her bank card statement to prove otherwise.
“It was a particularly frustrating experience. A $4,455 discrepancy isn’t any small error,” she told Stuff.co.nz.
She believes had she not kept calling the airline, she would never have been refunded.
“I would like to avoid traveling with Jetstar,” Meyers told the publication.
